Return and Refund
Terms and conditions:
Terms & Conditions
The term ‘www.auxa.in’ or ‘us‘ or ‘we’ refers to the owner of the website whose registered office is Safa Centre 604 , 6th floor, Sheikh Menon Street, Crawford Market, Mumbai 400002. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- AUXA™ trademark reproduced in this website which is the property of, or licensed to, the operator is acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without AUXA Retails prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. Any Products do not Cover any warranty or guarantee Unless Mentioned On that Particular Product information. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Any Information displayed on website or product page or any other page on our website, ‘ Quantity is displayed as ‘1pc’ or ‘1pcs’ or ‘pair’ or ‘set’ . Also by default Minimum quantity will be ‘1’(One). Buyer is requested to choose desired ‘Quantity’, ‘ Color’ , ‘Size’ , ‘Print’ or Design they want to purchase Precisely. Also Random Color is Displayed as Assorted color.
- If Any Desired ‘Quantity’, ‘ Color’ , ‘Size’ , ‘Print’ or ‘Design, is not Available then Buyer or user shall Request query to Customer Care by email @ firstname.lastname@example.org for Desired ‘Quantity’, ‘ Color’ , ‘Size’ , ‘Print’ or ‘Design’ before Placing Order.
- Also If Any Desired ‘Quantity’, ‘ Color’ , ‘Size’ , ‘Print’ or ‘Design, is not Available then Buyer or user shall Subscribe to that product, doing so, buyer will receive notification message as soon as the stock is Restocked.
- Any of the ‘Quantity’, ‘ Color’ , ‘Size’ , ‘Print’ or ‘Design’ Stock will be Shipped as per availability of Stock. Products Where Assorted Color or Random Color is mentioned will be shipped randomly as per the availability of the stock. If you want to buy any Product of desired Choice , so you can mention in the purchase notes. We will try our level best to send that Desired ‘Quantity’ or ‘ Color’ or ‘Size’ or ‘Print’ or ‘Design, as per the Stock availability, Else Stock will be shipped randomly.
- Due to the Light Effects and Screen setting difference, the item’s color may be slightly different from the pictures. Please allow slight dimension difference of +/- 2cm due to different manual measurement.
- Any of the Accessories Shown with the Product are only for the explainatory purpose about the working of the product. Thus we are not liable to send those accessories along with the product.
Return & Refund Policy:
Auxa.in believes in & we can helping its customers as far as possible, and has, therefore, a liberal cancellation policy.
How do I cancel an order on auxa.in?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount, if paid.
If the cancellation is after your product has shipped:
– If your product has been shipped from our side and you wish to cancel your order, just refuse to accept the parcel, we will refund the entire amount (If Prepaid Order) only after return parcel gets delivered to us.
Your Money is in the Safe Hands. Refunds for Online payment orders will be made in the same form that the payment is received within 4-7 working days from the date of cancellation of an order if the order is done using online payment.
If an order is placed using COD (Cash on Delivery) Payment will be refunded to your Bank Account as provided by the customer at the time of placing a return request.
If you wish to return your parcel, we have a 2 Days return policy. You can return your order within 2 days of delivery of order only.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-8767022999 or email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product ;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial id number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.
www.auxa.in is committed to delivering your order with good quality packaging within a given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.
Frequently Asked Questions (FAQ) :
- How the delivery charge is calculated for multiple units?
The shipping charge flat Rs. 20 per product all over Maharashtra and Flat Rs.40 per product for rest of india. For multiple products ordered the shipping charges will be charged Flat rate Per product as mentioned above.
- Do I need to pay any Extra Taxes or Hidden Charges ?
Our prices are all-inclusive. All taxes are included with the list prices there are no hidden charges.
- How long does it take for an order to arrive?
Orders are dispatched within 1 to 4 working day or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 4 to 5 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
- What if the product is received in a damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 8767022999 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Copyright and Trademark Protection
· ✅All rights reserved. All documents, images and information on this website are property of AUXA™ holds corresponding legal rights of use. The brand name AUXA™, the logo and the product collections are protected by trademark law.
· Product is register under AUXA™ Return/Refund.
· ✅All items are being inspected for quality checking prior to shipment.
· ✅If you have received defective/incomplete items, please feel free to Contact Customer care at email@example.com within 2 days from the date you received the items. Please feel free to contact us by mail or phone for return or replacement request.
· ✅We will offer refund of the item price after we receive the defective item.
· ✅All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return.
· ✅We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important for us. We highly appreciate that you can contact us immediately via Message BEFORE you leaving neutral or negative feedback. We will offer help to resolve your problem as fast as possible. Customer Satisfaction is our main Moto.